FAQ
Please find answers to the most commonly asked questions.
Shipping
As long as I have not sent your order (you have not received a shipping confirmation), the please email (tricho@cactocereus.co.uk) me with your changes and I will do my best to accommodate you.
Please reach out to me (tricho@cactocereus.co.uk) to let me know about the address change, as long as I have not shipped your order, the details can be changed.
I cannot change the shipping address after the order has been placed beyond a mistake that is clear and does not revolve changing it completely, this is to protect myself and the card holder. If you have made a mistake and need to change the delivery address, please reach out (tricho@cactocereus.co.uk) and I will cancel and refund your order so it can be reordered with the correct shipping address.
If incorrect address details are received and I send out the order, we are not liable for the potential loss incurred. Please ensure that the details are correct when ordering and please let me know ASAP if there are any changes needing to be made.
Please note: If your delivery address is different to the address associated to the card being used, there is an option to add an additional delivery address during checkout.
Since my greenhouse is now external to my home and the business is growing (as well as my cactus collection), I will only be shipping orders on Mondays and Thursdays.
If I have a lot of orders to process, I might not hit these targets and your order will be processed the following day, please understand that I am one person running everything. There are also scenarios where the weather is not great for various reasons and sending them during a ridiculous heatwave is not a good idea, I will reach out in the event of to notify you.
If you are in a rush and require the plants sooner, like for a Birthday present or anything, please do reach out and I will try and arrange something for you.
On the day of, I mark orders as Completed which means it is being packed and sent that day. Please refrain from emailing me minutes after receiving the Completed email for tracking details. I will 100% not have them at that point.
We send all our orders tracked and tracking can be supplied on request. To date, we have not had any orders not delivered by RoyalMail. In the very unlikely event of an order not reaching it's destination and the tracking has not reflected a delivery, we will reship your order.
If the RoyalMail tracking shows the item has been delivered, please understand that there is not much else we can do. The only marker we have that an order has been delivered outside of a customer informing, is the tracking supplied by RoyalMail.
We use Royal Mail for orders.
Our standard rate for most of our plants is Small Parcel £4.95 up to 2kg in weight.
Seeds are Large Letter @ £1.95 (If you choose the substrate add-on, I have catered for the extra delivery charge in the price of the add-on).
Any orders over 2kg will require Medium Parcel @ £7.95.
So, if you add more than 1 cut, it will push the weight over 2kg and you will be charged for Medium Parcel @ £7.95.
Previously, I have taken the hit for heavier parcels. Unfortunately, I am unable to do that moving forward. Please note, these are the rates charged by Royal Mail and I am still not charging for packaging etc.
Payment
We offer a 30 day, no questions asked return policy from date of delivery. If you are unhappy with your cactus, please get in touch and we will arrange a return for you.
Please note, any returns that are not due to plant condition or damage, will be at the buyers cost.
Any plants must be returned in the same condition they were received in full.
We will endeavour to ensure that your plants arrive pest free and in good condition. We use a combination of bubble wrap, paper towels and cardboard to keep your new plants safe while in transit.
We use the following payment methods:
- Credit Card - Stripe (WooPay)
- Split Payments - Klarna
- Cryptocurrencies
All transactions are secured with 128bit encryption and no card information is stored by Cactocereus Ltd. We accept Debit Cards, Credit Cards and Klarna. Please see here for a description of Klarna and their split payment options.
By default, we do not. But, for certain orders over a price threshold, we can arrange a payment plan for you.
Please get in touch if you would like to have the option of paying in installments for your order.
New Customers:
A Payment Plan can be offered for your order, but the order will only be sent once full payment of the order has been completed. This will allow you to pay in installments as and when you can till the invoice is paid in full. This would be more like a lay buy scenario.
If you are wanting a payment plan, but also want your order up front, Klarna would be the most suitable route.
Existing Customers:
If you have purchased from me before and we have a good rapport, I will be happy to send your order up front. This is solely at my discretion and will be discussed accordingly.
General
We do not have a phisical brick and mortar store as we are online only. A visit can be arranged, if you would like to come and see the greenhouse, please use the contact form and we can arrange a suitable time to meet up.
Some things to note:
- It is private land with no meaningful accessibility arrangements.
- Entry into the property is 100% at your orwn risk, Cactocereus Ltd will not be held liable for any and all incidents that may occur, as unlikely as that is.
- Access will not be granted without prior arrangements made with myself.
Yes, all cacti are legal in the UK.
Cactocereus Ltd t/a Trichocereus UK is a company dedicated to the growing and cultivation of these wonderful plants. Please do not engage with us in anything other than the growing and cultivating of cacti.
Any other conversation will not be tolerated in any capacity and will result in being blocked from purchasing from us. This should be obvious, but, not for human consumption.